Account Deletion Request

Tivi Ease Go — Account Deletion Instructions

You can delete your Tivi Ease Go account and all associated data at any time. Below are the available methods.

Method 1: In-App Deletion (Recommended)

  1. Open the Tivi Ease Go app on your device.
  2. Navigate to Settings → Account.
  3. Select Delete Account.
  4. Confirm the deletion by entering your password when prompted.
  5. Your account and all associated cloud data will be permanently deleted.

Method 2: Email Request

If you cannot access the app, you can request account deletion by email:

  1. Send an email to tivieasego@gmail.com
  2. Use the subject line: "Account Deletion Request"
  3. Include the email address associated with your Tivi Ease Go account
  4. We will process your request within 30 days

What Data Is Deleted

When you delete your account, the following data is permanently removed:

Data TypeStorage LocationDeleted
Email and passwordFirebase AuthenticationYes — permanently
Device identifierFirebase FirestoreYes — permanently
Premium license infoFirebase FirestoreYes — permanently
Favorites and watch progressFirebase FirestoreYes — permanently
Profile settingsFirebase FirestoreYes — permanently
Playlist configurationFirebase FirestoreYes — permanently

What Data Is Retained

The following data may be retained on your device after account deletion (you can clear it manually):

Note: Google Play Billing purchase records are retained by Google and cannot be deleted by us. However, the association between your purchase and your deleted account is removed.

Deletion Timeline

Contact

For questions about account deletion:

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